What a beast!
I bought it online.
Used my phone.
No salesman gave me a "Big Idea", there was no "Pitch" no Problem/Solution statement.
I REALLY NEEDED IT. And since a new one costs over 400K.
I bought this one for $129,831 + free shipping.
The "salesman" made himself $15K on the deal, and I never talked to him.
That was pretty easy.
Hey, I don't mean to be judgmental or look down at people who sell physical products, because every job is difficult in some way ...
But give me a break .... physical products are easy to sell.
In comparison, selling services is a game of 3-dimensional chess.
This week I want to take you behind the scenes of how I found the answer to this chess game ...
As you're about to see, "How to Sell Services" ... is probably not what you think.
But I'm going to show the lessons about selling services that changed my ENTIRE LIFE ...
Obviously we are NOT talking about "basic services" like plumbing, roofing, HVAC,
Because you don't actually "sell" those basic services, it's more like this:
PLUMBER: Uhhhh .... sorry to tell you Mr. Klaff, you're pipes are definitely leaking, your foundation will crack in the next 4 hours. You can pay us $7,000 to fix it now, or $100,000 to fix after the block cracks. Should we start now or leave?
ME: Here's $7,000. Take my money. Thank you.
SOLD.
BUT keep in mind, the plumber is going to work very hard for that 7K.
This is why I love Professional Services and Software Services (saas).
1. You don't dig things up, you don't hammer wood or weld metal, no towing ... and you never touch anything with dirt on it.
2. Almost 100% margin!
In many ways, "professional services" like accounting, programming, creative and financial consulting are the PERFECT product:
.... Services are 95%+ gross margin and highly profitable.
........ Services are highly flexible ... it's easy to adapt to any buyer.
................. Services never break, never get returned, and there's no inventory.
It's so good...
Think about it: when you sell professional services ... You are literally selling air.
Which is great thing about it .... but also The Main Problem.
See, when you look below the surface, at the psychological level, a "Service" is made up of just three things;
#1 .... Good Ideas
#2 .........Financial Value
#3. ............Great Implementation
In other words, your "service" is the combination of 3 very abstract concepts.
... concepts taking too much brain power to think about and "buy."
So what to salespeople do to explain their service to buyers?
I see a lot of boxes and lines and post-it's on whiteboards:
No comments:
Post a Comment